Free Date Changes

Wendy Wu allows you to make 1 free date changes, as long as the change is made at least 0 days before the start of the tour.

Low Deposit

Wendy Wu requires a minimum deposit of 350 GBP per person or the full booking value, whichever is less, with the final balance not due until 75 days before departure.

Cancellation Policy

We don't charge a cancellation fee, here is a summary of wendy wu charges.

Up to 75 days before tour starts: 100% of deposit.

At 74 days before tour starts: 30% of booking price.

At 41 days before tour starts: 60% of booking price.

At 27 days before tour starts: 90% of booking price.

At 14 days before tour starts: 100% of booking price.

How we Keep you safe on our Tours

Your safety and well-being will always be our Number 1 priority which is why we’ve instituted the most stringent COVID health and safety protocols on all of our tours. Here is a brief summary of the steps we are taking to ensure you will be safe, secure and satisfied when you travel with us.


Guides and National Escorts
Our National Escorts and guides will conduct a Health and Safety briefing with you before the tour begins and will help everyone ensure they adhere to social distancing, hygiene practises and local regulations. They will carry a supply of face masks and hand sanitiser for you to use free of charge and will, of course, observe the highest level of personal hygiene at all times.

Should anyone on the group fall ill your National Escort will ensure the individual receives swift medical attention and can only return to the group once cleared to do so.


Transport & Sightseeing
Vehicles will be thoroughly cleaned with disinfectant after each excursion service, overnight and between different groups.

You will always have at least one seat between you and your fellow tourers, hand sanitiser will be given to the group on each embarkation and vehicles will be thoroughly ventilated prior to passengers boarding.

Drivers will always embark vehicles after clients, disembark the group vehicle prior to clients disembarking, and maintain social distancing and a high level of personal hygiene at all times.

Your guides will assess the situation on the ground avoiding large crowds – where possible, alter timings and splitting the group into smaller sizes.


Accommodation
Wendy Wu Tours will only offer hotels that have undergone a detailed hygiene assessment, have specific COVID-19 protocols in place and comply with government standards.

We will ensure these protocols include staff practising social distancing and wearing appropriate PPI, regular cleaning and disinfection of high frequency touch points in all areas and food safety.


Dining
All the restaurants we visit will be researched and inspected regularly to ensure that they follow the strictest health, cleanliness and safety guidelines.

All waiting staff will wear face masks and gloves and we will arrange à la carte dining, waiter-served meals or waiter-assisted buffets throughout the tour. We will not share open-buffet meals with other hotel or restaurant guests.

Hand sanitiser will be provided to the group before and after every food and beverage service.